Thank you for purchasing the Notion personal productivity template from Apexora LLC.
As our products are digital in nature, we have established the following return and refund policy to ensure customers clearly understand the return request process, refund handling, and associated details.
- Return Period
Customers may contact us to request a return and refund within 30 days of the purchase date.
Return requests made after the 30-day period may not be accepted, unless otherwise required by applicable law or specifically approved by Apexora LLC.
- Returns Accepted Even After Accessing or Copying
To provide a customer-friendly experience, you may request a return within the 30-day window even if you have opened, accessed, downloaded, copied, or started using the purchased Notion template.
We will not automatically reject a return request simply because the template has been opened or copied.
However, if applicable law contains specific regulations regarding refunds for digital content, such refunds will be processed in accordance with the law.
- How to Request a Return
To request a return, please contact us via the following email addresses:
Email:
[email protected]
[email protected]
Please include the following information in your email:
Order number
Name used at the time of purchase
Email address used at the time of purchase
Name of the purchased template
Reason for return/refund (optional)
Any other information that helps us verify the order
Upon receiving your request, we will verify the order and inform you of the next steps.
- Return Address
Since Apexora LLC primarily sells digital Notion templates, there are generally no physical goods that need to be returned by the customer.
If a specific order requires a different form of return processing, please contact customer service to obtain the specific return address and instructions before sending any items.
Please do not send any items without prior confirmation from customer service.
- Refund Processing
Once the return request is approved, we will process the refund using the original payment method.
Refunds are typically processed within 3–5 business days following the approval of the return request. The actual time it takes for the refund to be credited to your account may vary depending on the processing speed of your bank, credit card issuer, or third-party payment service provider.
- Refund Amount
If a return request complies with this policy and applicable laws, we will generally refund the amount actually paid by the customer for the relevant product.
If the order involves taxes or other fees charged by third parties, the refund method will be determined in accordance with applicable laws and the processing rules of the relevant payment services.
- Duplicate Purchases
If a customer accidentally purchases the same Notion template more than once due to an error, please contact us as soon as possible.
We will review and process the request based on the order details, time of purchase, and relevant refund policies.
- Product Access Rights
Upon completion of the refund, Apexora LLC may revoke or terminate the license to access, copy, or use the template associated with the refunded order.
Customers must not continue to use, copy, save, disseminate, or commercially distribute the refunded template after the refund has been processed.
Continued use or distribution of the template after a refund may constitute a violation of the product license and intellectual property terms.
- No Transfer of Intellectual Property Rights
Purchasing a Notion template does not mean that Apexora LLC transfers the copyright, intellectual property rights, or other ownership rights of the template to the customer.
The customer receives a limited license to use the product as stipulated in the website’s Terms of Service.
This license terminates upon completion of the refund.
- Product Issues
If you believe the template you received contains significant errors, is inaccessible, or differs materially from the description on the product page, please contact us promptly.
Please provide your order number, the template name, and a description of the issue. We will investigate the matter and, where appropriate, provide a solution, a replacement product, or a refund.
- Statutory Consumer Rights
This refund policy does not limit any non-waivable statutory rights that consumers may have under applicable laws.
If applicable laws grant consumers different or broader rights regarding refunds, cancellations, or digital content, those rights shall continue to apply.
- Contact Us
If you have any questions regarding returns, refunds, or the use of digital products, please contact us at:
Email:
[email protected]
[email protected]
We will review your request as soon as possible and provide instructions on the next steps. Apexora LLC is committed to providing customers with a clear, transparent, and convenient digital product purchasing experience.